AI agent, chatbot or automation: which one does your business need?
A prospect fills out a form on your website in the evening. The next day, someone copies their data into CRM, forwards the message to the salesperson, and then answers a few questions that you have already answered several times that week. Meanwhile, another colleague is creating a weekly report from a spreadsheet, and the online store's customer service team is checking the status of a package again. In situations like these, it's easy to get…